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Title-Page-Header-FAQ

Not quite. But that doesn't mean you're not getting a great value! Here's how it works:

As a member of our Plumbing Savings Plan you can call us as often as you like to have work done on any part of your plumbing and drain system. You'll get all repairs & replacements done FREE of any labor costs for one full year.

Terms and conditions apply. See additional details HERE.

Typically, customers that choose to join the Plumbing Savings Plan right from our website before they have an issue will get the best value. You can also join while our service technician is at your home, but you'll pay a little more due to having to pay for the actual repair itself too that day.

Before we begin work, we always give you upfront pricing options. This includes what the costs will be with and without being a Plumbing Savings Plan member. At that time, you can choose whether or not becoming a member is the right option for your needs and budget.

If you have questions about the Plumbing Savings Plan, you can find more details HERE or get in touch with us HERE.

A monthly membership cost of only $41.99 is all it costs for us to start providing FREE LABOR during each visit for any and all repairs, replacements and installations inside and outside your home for 1 year.
See details HERE.

Without membership; every repair, installation, or service situation is different, so we will need to look at your specific problem to give you an accurate estimate. We will always give you upfront pricing and options before beginning work.

You can check out our Plumbing Price List to get an idea of what your material costs might be if you're a member of our service plan.

Better yet, get in touch with us to discuss your options!

Yes! We are a licensed plumbing company in the state of California. Our business license number is 820529.

Before hiring any plumber, you should always check that they are licensed. In California, you can use the Contractors State License Board to verify that the company has a valid license.

We have been in the plumbing business since 2003.

You can learn more about our company on the About Us page.

Our plumbing services are available within a 15-mile radius of Pasadena, California. If you would like to see if your location is in our range, check out our Service Area page!

Yes! When The Free Plumbers first started, we were called North Brothers Plumbing & Rooter. Even though we have a new name, you'll still get the same great service.

Yes! The Free Plumbers provides a 100% satisfaction guarantee on all the work our plumbers do for you.

Services we do not do:

    1. Kitchen and bathroom remodeling
    2. Bathtub/shower replacement
    3. New construction plumbing
    4. Complete lawn sprinkler re-pipe
    5. Unclogging pool deck drains if determined risky or pipe is damaged
    6. Unclogging yard drains if determined risky or pipe is damaged
    7. Tankless water heater repair
    8. Septic tank pumping
    9. Septic tank install
    10. Septic tank conversion

No. While we think that the Plumbing Savings Plan offers you a great value, we are happy to help with your plumbing needs whether you choose to be a member or not.

If there are white or tan particles floating in your water, it's because of a high concentration of calcium, magnesium and mineral deposits in your water. Do dishes look chalky or spotty after running them through the dishwasher? Are your toilets and tubs hard to clean? These are signs you have hard water. A water softening system can be installed to dissolve the minerals and improve the hardness of your water.

If you have a tank-style water heater, it works constantly to keep your water hot. Because of this, gas and electric water heaters generally last until the warranty is up, about 10 to 12 years, even though manufacturers claim they have a life expectancy of 25 years.

If your water heater doesn't get regular maintenance, don't expect it to last beyond 7 or 8 years!

Tankless water heaters are expected to last 20 years or longer, which is pretty accurate because they have more replaceable parts and no tank to rust out.

We specialize in water heater repairs, replacements, upgrades, and installations. Learn more on our Water Heaters page or contact us today to see how we can help you!

If your plumbing system needs repiping or you're building a new home, your two water pipe options are copper and PEX.

PEX pipes are a type of flexible plastic made of strong, cross-linked polymer materials. You often see PEX piping in large red, blue, white, or gray rolls. Most copper pipe is more appropriately called tubing because it's a softer material. It can be used for both hot and cold water.

People choose copper piping because they're concerned about the preconceived dangers of plastic products. It is around 65% more expensive than PEX. On the other hand, people choose PEX because it's more affordable, installs faster, delivers a quieter water flow and resists breaking better.

No, but it can be used instead of it.
Insurance companies may discourage you from using your policy. We actually remind and encourage you to use your Plumbing Savings Plan with us without penalty. We also do things they typically don't.