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Title-Page-Header-FAQ

Not quite. But that doesn't mean you're not getting a great value! Here's how it works:
There are a few plumbing services, including all material, that we just can't provide for free. However, roughly 99% of all the plumbing services we offer are free to customers who refer us or have a current membership with us.
All homeowners in our service area will pay no labor or installation costs for plumbing repairs and drain cleaning with a current membership.

Yes! We are a licensed plumbing company in the state of California. Our business license number is 820529.

Before hiring any plumber, you should always check that they are licensed. In California, you can use the Contractors State License Board to verify that the company has a valid license.

You can check out our Plumbing Price List to get an idea of what your costs without material might be.

We have been in the plumbing business since 2003.
You can learn more about our company on the About Us page.

Our plumbing services are available within a 15-mile radius of Pasadena, California. If you would like to see if your location is in our range, check out our Service Area page!

Yes! When The Free Plumbers first started, we were called North Brothers Plumbing & Rooter. Even though we have a new name, you'll still get the same great service and reliability.

Membership is not needed. Any homeowner within our service area can call for service but only customers who've referred us or have a current membership can receive the free services we offer.

Services we do not do:

  • Kitchen and bathroom remodel plumbing
  • Bathtub/shower stall replacement
  • New construction plumbing
  • Install customer provided water piping, drain piping or gas piping materials
  • Complete lawn sprinkler re-pipe
  • Unclogging pool deck drains if determined risky or pipe is damaged
  • Unclogging yard drains if determined risky or pipe is damaged
  • Tankless water heater repair
  • Septic tank pumping
  • Septic tank install
  • Septic tank conversion

Yes! The Free Plumbers provides a 100% satisfaction guarantee on all the work our plumbers do for you.

If there is white or greenish crust forming on your faucets, it's because of a high concentration of calcium, magnesium and mineral deposits in your water. Do dishes look chalky or spotty after running them through the dishwasher? Are your toilets and tubs hard to clean? These are signs you have hard water. A water softening or conditioning system can be installed to dissolve the minerals and improve the hardness of your water.

If you have a tank-style water heater, it works constantly to keep your water hot. Because of this, gas and electric water heaters generally last until the warranty is up, about 10 to 12 years, even though manufacturers claim they have a life expectancy of 25 years.

If your water heater doesn't get regular maintenance, don't expect it to last beyond 7 or 8 years!

Tankless water heaters are expected to last 20 years or longer, which is pretty accurate because they have more replaceable parts and no tank to rust out.

We specialize in water heater repairs, replacements, upgrades, and installations. Learn more on our Water Heaters page or contact us today to see how we can help you!

If your plumbing system needs repiping or you're building a new home, your two water pipe options are copper and PEX.

PEX pipes are a type of flexible plastic made of strong, cross-linked polymer materials. You often see PEX piping in large red, blue, white, or gray rolls. Most copper pipe is more appropriately called tubing because it's a softer material. It can be used for both hot and cold water.

People choose copper piping because they're concerned about the preconceived dangers of plastic products. It is around 65% more expensive than PEX. On the other hand, people choose PEX because it's more affordable, installs faster, delivers a quieter water flow and resists breaking better.